Refund and Returns Policy

Last updated: Oct 19, 2026

This policy explains when ShareLife Communion Wafers ("ShareLife", "we", "us") will replace, refund or accept the return of products bought from us. It forms part of our Terms & Conditions.

Our communion wafers are a food product used in worship. To protect their hygiene and integrity, we cannot accept returns of opened packs. We will always put things right if your order arrives damaged, defective, incomplete or incorrect.

1. Checking your order

Please check your order as soon as you receive it, and let us know of any problem within 5 business days of receipt.

Check that:

  • the packs and quantities match your order confirmation;
  • the wafer sizes are correct (30 mm, 60 mm priest wafers or custom 20 mm);
  • the packaging is sealed and undamaged;
  • the wafers are not broken, mouldy, damp or discoloured.

If the outer parcel is visibly damaged when you collect it, please note this with the courier and take photos before opening it.

2. Damaged, defective or incorrect orders

If your order is damaged, defective, short or not what you ordered, we will, at your choice:

  • replace the affected wafers at no extra cost; or
  • refund you for the affected wafers.

Where we sent the wrong product or the wafers were defective when they left us, we will also cover the reasonable cost of returning them and sending the replacement. In many cases we will simply ask for photos and will not need the wafers returned.

Wafers are not considered defective because of normal minor variation in colour, shape or the embossed pattern, as each wafer is baked by hand on traditional irons.

3. Unwanted products (change of mind)

Because our wafers are a food product, we can only accept a change-of-mind return if all of these apply:

  • you contact us within 7 days of receiving the order;
  • the packs are unopened, sealed and undamaged, and in a condition we can resell;
  • the wafers are standard stock items (not custom-baked wafers, see section 4);
  • you pay the cost of returning them to us.

Once we receive and inspect the returned packs, we will refund the price of the returned wafers. The original courier or delivery costs are not refunded.

4. Custom wafers

Custom 20 mm wafers (aka cup wafers) and any other wafers baked specially to your request cannot be returned or refunded for change of mind, because they are made for your order and cannot be resold.

They are still covered by section 2 if they arrive damaged, defective or not as ordered.

5. Cancelling an order

  • Before baking or packing has started: you may cancel your order for a full refund of anything you have paid.
  • After baking or packing has started: standard stock orders can usually still be cancelled before collection, but we may deduct any costs already incurred. Custom orders cannot be cancelled once baking has started.
  • After collection: the order can no longer be cancelled; sections 2 and 3 apply instead.

If we cannot supply your order, or there is a pricing error you do not accept, we will cancel it and refund you in full, as set out in our Terms & Conditions.

6. Courier collection and damage in transit

Most customers arrange collection with their own preferred courier. We pack every order securely and hand it to your courier in good condition.

Once your chosen courier has collected the order, it is treated as delivered to you. Loss of, or damage to, the parcel while with your courier should be claimed from that courier. We will gladly help by confirming the packing and hand-over details, and by supplying photos or records we hold.

If we arranged the delivery ourselves, we remain responsible until the order reaches you, and section 2 applies to any transit damage.

7. How to request a return, replacement or refund

  1. Contact us by email at info@sharelife.org.za, by phone or WhatsApp (details below).
  2. Give your name, order number or invoice number, and what is wrong.
  3. For damaged or defective wafers, send clear photos of the wafers, the packaging and the parcel label.
  4. Wait for us to confirm the next step before sending anything back. Returns sent without arrangement may be refused.

Approved returns must be sent to: ShareLife Communion Wafers, 3 El-Hanan Nature Estate, Burnside Road, Mbombela (Nelspruit) 1200. Please use a trackable courier and keep proof of sending.

8. How refunds are paid

  • Refunds are paid by EFT, normally to the bank account the original payment came from. We may ask you to confirm the account details in writing.
  • We aim to pay approved refunds within 10 business days of approving the refund or receiving the returned wafers, whichever is later.
  • Refunds are made in South African rand (ZAR) and do not include bank charges incurred on your side.

Nothing in this policy limits any right you have under the Consumer Protection Act 68 of 2008 or other South African law. Where the law gives you more protection than this policy, the law applies.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. The version in place when you placed your order applies to that order.

11. Contact us

ShareLife Communion Wafers
3 El-Hanan Nature Estate, Burnside Road, Mbombela (Nelspruit) 1200

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